Create a New Experience
Preparation
Before creating an experience, take time to reflect on the journey you want to capture. Consider what data is available and which outcomes matter most. This forms the foundation of a meaningful and measurable experience, i.e. one that can evolve as real data is connected and insights emerge.
Example: We decided to map our "Solar Panel Customer Experience".
Click the New Experience button at the top right.
Select Template
A dialog appears showing available experience templates serving as examples or starting points:
Templates include predefined experience items, but no external data connections yet. In this example we've selected the Blank Experience to start creating an experience from scratch. After selecting the template and clicking the OK button a new empty experience is opened in the Experience Designer:
At this point the new experience is not yet saved until the Save button is clicked. The newly created experience will start with a Draft status allowing to edit it.
Add/Remove Phases
Depending on the selected template you can add/remove phases according to your needs. A phase can be added by hovering the phases row and clicking the 
icon. An experience can contain multiple phases and in general phases are defined in order of the process someone goes through an experience.
The name of each phase can be filled in at the top. To add another phase after an existing one, hover the existing phase and click on the icon on the right hand side. To insert another phase before an existing phase click on the icon on the left hand side.
To delete a phase click on the 
button and select Delete from the shown menu.
Example:
For the Solar Panel Customer Experience the following phases are added:
Quotation & Consultation
Order Confirmation
Pre-Installation Prep
Installation
Post-Installation Support
Add/Remove Components
Each phase is composed of one or more components based on logic and available data. When a new phase is added an empty component is automatically added by default. You can name these as needed.
Components can be added by hovering the components row and clicking the icon on either side of an existing component:
To delete a component click on the button and select Delete from the shown menu.
Example:
In the Installation phase the following components are added:
Installation Crew Scheduling
On-Site Experience
Add/Remove Metrics
Each component is composed of one or more metrics, which will be associated to the parameters connecting your external data. Inside each component, scroll down to the metric row and click the icon to add one or more metrics. After creation, newly added metrics require a name and associated with a parameter of a metric source. This can be done by clicking the Configure Metric button:
Parameter Binding
The Metric Configuration dialog shows which parameter is bound to the metric and allows you to fine-tune how the incoming data should be normalized:
Click on the Select button to see an overview of all available parameters from external systems in your XLAONE instance:
Once selected and clicking the OK button, the parameter is bound to the metric and will periodically retrieve data in order to produce scores and for further analytics. Refer to parameters for more details.
Normalization
After the parameter is selected, it needs to be configured so that it can be normalized to a score between 0 and 10.
Example: In case of the "% of open incidents not updated in the last 30 days" the Worst and Best values are set to be 100% resp. 0%:
In your case this might differ, but please note how this affects the outcome of the incoming data. In case of a survey rating between 1 and 5, it's common to use 1 as our worst value and 5 as best. This will make sure it will stay easy to read how our metrics are doing.
For more information refer to Normalization.
Optional: Additional Settings
More configuration options are available at the Experience, Phase, Component, and Metric levels. These include:
Metric weights
Score thresholds for good and bad values
For more information refer to Aggregation and Thresholds.
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